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How do I place an order? When should I place my order? We recommend you place your order as soon as possible to avoid any last minute disappointments. However, we can normally fill last-minute orders. Recommended ordering time frame is at least 4-6 weeks ahead of time. We also take orders up to 1 year in advance. How many butterflies should I order? One butterfly for every guest to release is ideal! However, if your budget does not allow for this many butterflies, we have found that releasing one butterfly per "couple" (or every other guest) will also result in an enjoyable display for release. Although the minimum order is 1 dozen, we recommend ordering 2 dozen or more for the optimum visual effect. How warm does it need to be for wedding Butterfly Releases? Monarch Butterflies will only take flight when the temperature is above 55 degrees, but the warmer the better! You can check the history of the Average Temperature for your area to be sure your butterfly release will be a success. What if I place an order, but the weather turns out bad? If the forecast is unfavorable, call us at least 4 days before the event, and we will gladly cancel the order and refund the full purchase amount. We don't penalize you for Mother Nature's indecisions! Can I do butterfly wedding releases at night? There must be at least 30 minutes of light left once you release them so they can find a place to roost for the evening. To find the exact time that the sun will set on your wedding date visit the Sunset By Location site. How do the butterflies survive shipping? Each butterfly is fed, exercised and carefully inspected prior to being placed inside a our special package for their safety. They are surrounded by soft padding and packaged in an insulated cooler with a "cool-pack." The cool temperature combined with minimal light keeps the butterflies calm and naturally inactive during shipping. Butterflies are sent via overnight delivery to arrive the day before your wedding. What should I do when my butterflies arrive? Complete instructions on how to care for and release your butterflies will accompany your order, or click HERE to read them now. When they arrive, simply place the shipping container in a cool, dark area so they will remain calm and inactive. What happens to them after release? We ship butterflies the USDA has approved for your area of the country so that only butterflies indigenous to your area are released. If you have flowers and host plants for the butterflies nearby, they may stay a while or even take up residency for the remainder of the season. What is your guarantee? We offer only the highest quality farm raised butterflies for release. We guarantee that you will receive your butterflies live, vibrant, healthy and in time for your event. In the unlikely occurrence that you find any problems with your order, notify us immediately and we will make every effort to correct the situation or refund your money for expired butterflies once they are returned to us. If you see that the weather is going to be bad before the wedding, give us a call 4 days before the event and we will gladly cancel the order and refund the full purchase amount. If you cancel your order for any other reason there will be a minimum 10% cancellation fee. Our commitment to customer satisfaction does not end when you make your purchase, but only when you have experienced the joy of your successful wedding butterfly release! |
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** Warm Weather Instructions ** 1 - Locate the Freeze Pack. You may need to remove or disassemble any shipping materials (popcorn, etc.). It is important that the shipping materials be put back after. 2 - Check the Freeze Pack. It will likely be thawed. Place the Freeze Pack in the freezer. Store in a cool room at or below 74ºF. Once it is refrozen, return it to the shipping container. 3 - Continue to store in a cool room at or below 74ºF. For very hot or humid weather, try the basement, a wine cellar, tile or linoleum floors, or even inside a dry bathtub! 4 - Now that you have inspected and attended to the Freeze Pack, you will at some point the next day need to recheck the pack to insure it is still cold. Refreeze if necessary. If you are unable to refreeze the ice pack, you may fill a zip-lock bag with ice instead (just be sure that it does not leak!). You can be assured your lovely butterflies are resting safely inside their boxes, tucked securely in our Original Shipping Container. 5 - Listen to the weather Forecast for the day of the release. If the forecast is to be 90ºF or warmer, then proceed to refreeze the pack the night before and replace it in the morning. 6 - The time is drawing near to set your butterflies free! So, at about 2 hours prior to the Release time, remove the butterfly packages from the Shipping Container and display them in a basket or transfer them if using a mass release container. Try to make the warm-up gradual - avoid a sudden change from cold to hot, such as taking directly from the cooler and placing in the hot sun. At this time, you may hear a bit of movement, do not be alarmed, they are living creatures and this is perfectly normal. Be sure to store your butterflies in the shade until you are ready to set them free. Do not set in direct sunlight or extreme heat for more than 15 minutes! Note - If needing to travel, you may transport your butterflies in the Original Shipping Container. If travel is long, or the ceremony/party is not until the afternoon or evening of the next day, then refreeze the pack the night before and replace it in the morning. Avoid leaving your butterflies in direct sunlight or exposure to high heat for more than 15 minutes. (No parked cars or hot door steps please!) |
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